FAQ
Frequently Asked Questions
Product Questions
How big is the A0 wall calendar?
Our A0 calendar measures 84.1 x 118.9 cm (33.1 x 46.8 inches). That's nearly 1 metre wide and over 1 metre tall - big enough to see your entire year at a glance from across the room.
What paper is the calendar printed on?
We use premium 170gsm classic matte paper that's FSC-certified from responsibly managed forests. The matte finish eliminates glare, making it easy to read from any angle, and the heavyweight paper feels substantial and professional.
Can I write on the calendar?
Yes! Our matte paper works beautifully with pens, markers, and highlighters. We recommend using fine-tip markers or pens for the best results. The paper is not dry-erase, so marks are permanent - which many customers prefer as it creates a meaningful record of their year.
Do you offer different sizes?
Yes! We offer both A0 (84.1 x 118.9 cm) and A1 (59.4 x 84.1 cm) sizes. The A0 is our hero product and bestseller, but the A1 is perfect for smaller spaces or tighter budgets.
What's included with my calendar?
Each calendar order includes your wall calendar poster, carefully rolled and packaged in a protective tube to prevent damage during shipping. We also include a digital planning guide via email with tips for getting the most out of your calendar.
Shipping Questions
Do you offer free shipping?
Yes! We offer FREE worldwide shipping on every order, regardless of order size. No minimum purchase required.
How long does delivery take?
Delivery times vary by location:
• Australia: 5-8 business days
• United States: 5-8 business days
• United Kingdom: 4-7 business days
• Europe: 5-10 business days
• Canada: 5-10 business days
• New Zealand: 7-12 business days
Please note these are estimates and may vary during peak periods.
Where do you ship from?
We partner with print facilities in over 30 countries worldwide. Your calendar is printed at the facility closest to your delivery address, which means faster delivery, lower shipping costs, and a reduced carbon footprint.
Will I receive tracking information?
Yes! Once your order ships, you'll receive an email with tracking information so you can follow your calendar's journey to your door.
Returns and Replacements
What if my calendar arrives damaged?
We'll replace it free of charge. Simply email us at hello@masteryouryear.com with a photo of the damage within 30 days of delivery, and we'll send a replacement right away - no need to return the damaged item.
What is your return policy?
Because each calendar is printed on demand specifically for your order, we cannot accept returns for change of mind. However, if there's a print quality issue or your order arrives damaged, we'll replace it at no cost.
What if there's a printing error?
If you receive a calendar with a printing defect (blurry images, incorrect colours, missing elements), contact us with a photo and we'll send a replacement immediately at no charge.
Other Questions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay (buy now, pay later).
Is my payment secure?
Absolutely. Our store is powered by Shopify with industry-standard SSL encryption. Your payment information is never stored on our servers.
How do I contact customer support?
Email us at hello@masteryouryear.com and we'll respond within 24 hours (usually much faster). We're here to help!
Do you offer bulk or corporate orders?
Yes! If you're interested in ordering calendars for your team, office, or organisation, contact us at hello@masteryouryear.com for special pricing.